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Frequently Asked Questions

Information about orders Gunpowder & primers
Do you charge tax? What about returns?
What about international orders? Minimum orders
Do you have dealer accounts? Can I come shop and pick up orders?
How do you ship? Can I special order?
What is that extra charge or credit on my card? Why don't you just charge a flat shipping fee?
What is a cookie? How do I enable my web browser to accept cookies?
Why do I not get Midsouth's e-mails? What is considered Express Shipping?
Why do I see an old order in my shopping cart? How accurate are the expected dates for items that are on order?
What is my credit card's ID number? Are there any required forms or paperwork?
What if my Billing Address is outside the of United States?
Click Here For Additional Help

Information about orders

Orders are typically shipped within 24 hours of receipt during business days. Please double check the part number and description. Most of our returns are due to mixed up order numbers. Due to our automated system, orders cannot be changed once they are placed. Online orders may be paid for with MasterCard, Visa, Discover, American Express or a check card. We also accept debit cards.

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Gunpowder & Primers

All orders containing gunpowder, primers, or percussion caps will charged a $25.00 hazardous materials charge per shipping box with these items. If shipped by air, then primers, percussion caps, and loaded ammunition will be charged $35.00 per box. Gunpowder cannot be shipped by air. Powder and primers can be packed together on ground shipments for one hazardous charge provided the total weight of the order (including packaging) remains below 50 lbs.

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Do you charge tax?

Sales tax will be charged on all orders shipped to Tennessee addresses and on all pickup orders. Ammunition shipped to Tennessee addresses or picked up at our location will include a 10% TWRA tax per box. Dealer, government, and non-profit customers must provide a copy of their tax certificate to avoid these charges. International customers may have export taxes or customs duties added to their orders.

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What about returns?

Returns should be made within 30 days of purchase. All returns must be authorized by Midsouth. Call 1-800-272-3000 for return authorizations.All returns must be accompanied by a copy of the invoice. Ship all authorized returns to:

Midsouth Shooters Supply
Returns Dept.
770 Economy Drive
Clarksville, TN 37043

No COD returns will be accepted. All returns will be inspected by our Return and Exchange person to determine the correct disposition. Returns of non-defective merchandise is subject to a 20% restocking fee. The customer is responsible for return freight, COD charges, credit card fees and up to 5% for repackaging. Return freight must be prepaid and the items must be insured for the customer?s protection. Credit for returns or exchanges will be made via the same payment method that was used for the order. Midsouth will be entirely responsible for any problem that we generate.

Some manufacturers require customers to deal directly with them for returns. Check with our Returns Manager about your return. After 30 days, all returns should be made to the manufacturer for repair or replacement. Software, gunpowder, primers, percussion caps, loaded ammo and liquids cannot be returned.

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Minimum orders

To help keep our cost down and your prices low, we require a minimum order. If you order from our website the minimum is $20.00. If your order total is below $20.00, a small handling fee of $3.00 is added to your order. If you order over our phone the minimum is $40.00.

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Do you have dealer accounts?

We have two types of dealer accounts: FFL dealers and Non-FFL dealers. Requirements for both types are listed below.

FFL Dealer
Current, valid FFL with original signature, copy of sales tax certificate or business license, and business address and hours. The FFL must be for the purpose of engaging in the business of dealing firearms. This does not include a Curio and Collectors license. To maintain a dealer discount, total purchases must be a minimum of $1,000 per year.

In order to purchase FFL required items on the web, your FFL Account must be "Unlocked." To unlock your account you must call and talk to our Dealer Account Manager at 1-800-272-3000 and obtain your password. Once you have the password, go to the Log In screen and follow the FFL Dealer Unlock procedure. You will then be able to purchase FFL items on the Web.

Non-FFL Dealer
On company letterhead, send the address, business hours, phone/fax numbers and 3 business references. Also send a photo of the business showing the name, a copy of the business license and the sales tax certificate. To maintain a dealer discount, total purchases must be a minimum of $4,000 per year.

For more information on dealer accounts call 931-553-8651 and ask for dealer accounts or send e-mail to dealer_accounts@midsouthshooterssupply.com

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Can I come shop and pick up orders?

We do not have a store or showroom. Orders placed in advance may be picked up to avoid shipping charges. These orders need to be placed with an operator at 1-800-272-3000. Pickup hours are 8:30 AM to 5:30 PM CST, Monday through Friday. All pickup orders will be charged Tennessee state sales tax unless we have your tax certificate on file.

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How do you ship?

We use UPS, FedEx, and the US Postal system to ship our products. We will try to ship your order by the shipper you prefer but reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day Shipping is available within the United States at an additional cost. Orders to Hawaii and Alaska must either go through express shipping or the mail. Please use a physical address for all non-postal options. FedEx, UPS will not deliver to P.O. boxes. All express shipping options must be received by 3:00 PM CST.

Primers, percussion caps, or loaded ammunition will be charged a $35.00 hazardous materials fee if shipped by 2nd Day or Next Day Air. (Gunpowder cannot be shipped by 2nd Day or Next Day methods).

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Can I special order?

We will gladly try to fill special orders from any of the companies whose products we sell. The customer must provide the manufacturers stock number for the item desired. The minimum amount for a special order is $100.00. All special orders must be prepaid. No refunds, returns or exchanges are allowed on special order items. You can inquire about special orders at special_orders@midsouthshooterssupply.com

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Licenses and regulations

Export licenses for international orders are required in order to send firearms or ammunition components. To obtain an export license we need the following items: An order for the goods desired, and an import permit for these items or a letter from the government of the destination country stating no license is required. You may be required by the U.S. Department of State to obtain the license for additional items. We suggest large orders which can be broken into smaller shipments since a license is good for 48 months or until all goods have been shipped, whichever comes first.

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What is that extra charge or credit on my card?

At the time your order is placed we retrieve only enough money from your credit card to initially cover the merchandise and the "estimated shipping cost" which is computer generated. Only when the items are pulled from the shelf, put in a box with packing protection and wrapped, the actual shipping weight is known. At that time the order is invoiced, and depending whether the estimate was high or low, we either issue a credit or seek the additional funds. Please note that the estimated shipping cost might become inaccurate if the order contains big items that need to be shipped in multiple boxes. If in doubt, please give us a call and our friendly phone staff will be happy to assist you with any questions.

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Why don't you just charge a flat shipping fee?

Companies that use flat rate shipping are making lots of additional money at your expense. They can profit from portions of the shipping fees which aren't necessary, but are charged anyway to give you that "flat rate." We only charge exactly what it costs to get the package from us to you.

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What is a cookie?

A cookie is a small file that a Web site places on your computer and uses to identify whether or not you are correctly logged into the Web site. Cookies are important to the operation of our system because they help to be sure that the items that you order are placed on your order and not on someone else's instead. Your web browser may be set not to accept cookies, but you will be unable to order from our web site unless you change the setting to allow it to accept cookies.


How do you clear your Cookies?


Windows PC

  • Google Chrome
  • Click on the "Tools" menu and select "Options".
  • Click the "Under the Bonnet" tab, locate the "Privacy" section and click the "Clear browsing data" button.
  • Select "Delete cookies and other site data" to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the period you want from the dropdown list).
  • Select "Clear browsing history" to delete traces of which websites you've visited.
  • Select "Clear download history" to delete records of which files and programs you've downloaded.
  • Select "Empty the cache" to delete cached website pages.
  • You can also delete saved passwords (which log you into websites) and saved form data (such as your name and address).
  • Then click on the "Clear browsing data" button.
  • Click on the Close button when you've finished.

  • Internet Explorer 9
  • Open Internet explorer window
  • Click the “Tools” button
  • Point to “safety” and then click “delete browsing history”
  • Tick the “cookies” box, then click “delete”

  • Internet Explorer 8
  • Click "Safety" on the Command bar
  • Select "Delete Browsing History"
  • Select the option for cookies and click Delete
  • Alternatively, Internet Explorer 8's newInPrivate browsing feature allows users to browse the internet without recording information from visited sites (including cookies). To use InPrivate mode:
  • Click "Safety" on the Command bar
  • Select "InPrivate Browsing"

  • Internet Explorer 7.x
  • Exit Internet Explorer 7, and then exit any instances of Windows Explorer
  • Click Start, click Run, type inetcpl.cpl, and then press ENTER
  • On the General tab, click Delete under Browsing History in the Internet Properties dialog box
  • In the Delete Browsing History dialog box, click Delete Cookies
  • In the Delete Cookies dialog box, click Yes.

  • Internet Explorer (all other versions)
  • Internet Explorer saves cookies in more than one location, depending on the version of the browser and the version of Microsoft Windows being used.
  • The best way to find and delete them is to close Internet Explorer then use your file management software (such as Windows Explorer) and search for a folder called 'cookies'.

  • AOL 8 and 9
  • Sign on and select Settings from the toolbar.
  • Version 9.0 users should select the By Category tab and click the Internet [Web] Options link, while for Version 8.0 and below click Internet Properties (WWW).
  • Click Settings.
  • Note: Windows Vista will see more than one Settings button. Click the button in the Browsing history section.
  • Click View Files. Your list of cookies (plus your other temporary internet files) will be displayed.
  • If you wish to delete any of the cookies or files, right-click on them and choose Delete.

  • Mozilla
  • Choose Cookie Manager from the Tools menu.
  • Choose Manage Stored Cookies.
  • Remove any cookie from the list, or remove all cookies.

  • Mozilla Firebird
  • Click on Tools, then Options
  • Select the Privacy icon in the left-hand panel
  • Click on Cookies
  • Click on Stored Cookies
  • To remove a single cookie click on the entry in the list and click on the Remove Cookie button
  • To remove all cookies click on the Remove All Cookies button

  • Mozilla Firefox
  • Click on Tools, then Options (or Edit | Preferences on Linux)
  • Select Privacy
  • In the Cookies panel, click on Show Cookies
  • To remove a single cookie click on the entry in the list and click on the Remove Cookie button
  • To remove all cookies click on the Remove All Cookies button

  • Netscape Navigator 7.x
  • Choose Cookie Manager from the Tools menu.
  • Choose Manage Stored Cookies.
  • Remove any cookie from the list, or remove all cookies.

  • Netscape Navigator 6.x
  • Choose Cookie Manager from the Tools menu.
  • Choose Manage Stored Cookies.
  • Remove any cookie from the list, or remove all cookies.
  • Netscape Navigator 4.x
  • In Netscape, all cookies are stored into one file, called Cookies.txt, in the user preferences folder, making them easy to find and delete. The folder can be located by using your file management software to search your hard disk drive for "cookies.txt".
  • Users of Netscape Navigator 4.x may also stop cookies from being written to the hard drive, by making the cookies file read only. However, even if the browser can't "write" cookies to the hard drive, it can still cache them, and it may create a new cookie file.

  • Opera
  • To delete all cookies at the end of every session, select it in the privacy settings under Tools > Preferences.
  • Click on Manage cookies to delete specific cookies or cookies from specific domains.
  • To delete all cookies immediately, go to Delete private data on the Tools menu.

  • Deepnet Explorer 1.1+
  • Choose Tools and then Internet Options
  • Click the Privacy tab
  • Move the slider to choose your preferred settings.

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How do I enable my web browser to accept cookies?

To order items on this site, you must have cookies enabled in your browser. This varies a bit from one browser version to another. The following are instructions on enabling cookies in various browsers:

Internet Explorer 6.x+ for Windows

  1. Click on the Tools menu at the top of the window.
  2. Select Internet Options...
  3. The Internet Options dialog box appears. Click on the Privacy tab.
  4. Click the Default button and set the security slider to Medium.
  5. Click OK.

Internet Explorer 4.x and 5.x for Windows

  1. Click on the Tools menu at the top of the window.
  2. Select Internet Options...
  3. The Internet Options dialog box appears. Click on the Security tab.
  4. Select the Internet Zone from the list that appears.
  5. Click the Default button and set the security slider to Medium.
  6. Click OK.

Internet Explorer 5 for Mac OS X

  1. Click on the Explorer menu (Edit menu in OS 9) at the top of the window.
  2. Select Preferences. The Internet Explorer Preferences dialog box appears.
  3. Scroll down to Receiving Files. (If menu choices are not visible below, double-click on Receiving Files).
  4. Select Cookies.
  5. Next to "When receiving cookies:" make sure Never ask is selected.
  6. Click OK.

Netscape 6+ for Windows

  1. Click on the Edit menu at the top of the window.
  2. Select Preferences.
  3. The Preferences dialog box appears with a list of categories on the left. Double-click on Privacy and Security.
  4. Select Cookies from the list that appears.
  5. Make sure Enable All Cookies is checked.
  6. Click OK.

Netscape 4.x for Windows

  1. Click on the Edit menu at the top of the window.
  2. Select Preferences.
  3. The Preferences dialog box appears. Click on the Advanced button.
  4. Make sure Accept All Cookies is checked.
  5. Click OK.

Netscape 7.0 for Mac OS X

  1. Click on the Netscape menu at the top of the window.
  2. Select Preferences.
  3. The Preferences dialog box appears. Double-click on Privacy & Security.
  4. Select Cookies from the menu that appears.
  5. Make sure Enable All Cookies is checked.
  6. Click OK.

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Why do I not get Midsouth's e-mails?

If you are trying to retrieve your password via our website and do not get an e-mail back from us within a reasonable amount time, your e-mail provider might consider our response as spam. This is due to the fact that the e-mail is being sent via automated process. Please check with your provider and adjust your spam filter accordingly. This problem also applies to order or registration confirmations.

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What is considered Express Shipping?

We consider the following methods of shipping as Express Shipping:

  • UPS - RED(Overnite), BLUE(2-Day), ORANGE(3-Day)
  • FEDEX - Overnite, 2-Day

  • Orders being shipped by any of these methods need to be placed before 3pm CST to be shipped the same day on a business day. If in doubt whether a shipment will arrive at a certain time, please do not hesitate to give us a call M-F 8.00am - 6.00pm CST.

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    Why do I see an old order in my shopping cart?

    Due to a certain configuration of your browser, you may not be getting a page with the correct information from our server, but out of the cache on your hard drive. To avoid this problem, please make sure that you configure your browser in such a way that it checks for an updated page each time a page is requested. If your browser is set to never check for a new page, you will receive an error message stating that your cookies are not enabled.

  • Setting your cache for Microsoft Internet Explorer on a PC:
    In your browser window, click on "Tools" From the drop-down menu, SELECT "Internet Options." Click on the "Settings" button next to "Temporary internet files" Make sure that the "Automatically" is highlighted and click "Ok"
  • Setting your cache for Netscape on a PC or a Mac:
    In your browser window, click on "Edit" From the drop-down menu, select "Preferences." Click the "+" sign next to "Advanced." Highlight "Cache." make sure that the "Every time" radio button is highlighted and click "Ok."
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    How accurate are the expected dates for items that are on order?

    Date estimates concerning certain arrival dates for items are based on the historical shipping data for each specific manufacturer. Please keep in mind that these dates are estimates and that they may not always be accurate due to unforeseen circumstances.


    Are there any required forms or paperwork?

    Currently, if you reside in Massachusetts, we require that you fill out the Letter of Intent (PDF) and email it to mss@midsouthshooterssupply.com or fax it to us at 931-503-8037.


    What is my credit card's ID number?

    The three-digit verification code is located on the back or front of Visa, Mastercard, Discover, and American Express credit cards. It is located on the front of American Express credit cards. It serves as an additional security device against fraudulent activity. Providing this code will help us speed up the processing of your order in most cases.


    What if my Billing Address is outside of the United States?

    If the Billing Address for your credit card is outside the United States, you cannot proceed with an order online. Please email to international@midsouthshooterssupply.com or contact us at 1-800-272-3000 Mon-Fri 8am-6pm Central Time. Our operators will be glad to help you.

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