Frequently Asked Questions


Information about orders

Orders are typically shipped within 24 hours of receipt during business days. Please double check the part number and description. Most of our returns are due to mixed up part numbers. Due to our automated system, orders cannot be changed once they are placed. Online orders may be paid for with MasterCard, Visa, Discover, American Express or a check card. We also accept debit cards.

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Gunpowder & Primers

All orders containing gunpowder, primers, or percussion caps will charged a $26.00 hazardous materials charge per shipping box with these items. If shipped by air, then primers, percussion caps, and loaded ammunition will be charged $36.00 per box. Gunpowder cannot be shipped by air. Powder and primers can be packed together on ground shipments for one hazardous charge provided the total weight of the order (including packaging) remains below 50 lbs.

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Do you charge tax?

Sales tax will be charged on all orders shipped to Tennessee addresses and on all pickup orders. Ammunition shipped to Tennessee addresses or picked up at our location will include a 10¢ TWRA tax per box. Dealer, government, and non-profit customers must provide a copy of their tax certificate to avoid these charges. International customers may have export taxes or customs duties added to their orders.

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What about returns?

Returns should be made within 30 days of purchase. All returns must be authorized by Midsouth. Call 1-800-272-3000 for return authorizations. All returns must be accompanied by a copy of the invoice. Ship all authorized returns to:

  • Midsouth Shooters Supply
  • Returns Dept.
  • 770 Economy Drive
  • Clarksville, TN 37043

No COD returns will be accepted. All returns will be inspected by our Return and Exchange department to determine the correct disposition. Returns of non-defective merchandise is subject to a 20% restocking fee. The customer is responsible for return freight, COD charges, credit card fees and up to 5% for repackaging. Return freight must be prepaid and the items must be insured for the customer?s protection. Credit for returns or exchanges will be made via the same payment method that was used for the order. Midsouth will be entirely responsible for any problem that we generate.

Some manufacturers require customers to deal directly with them for returns. Check with our Returns Manager about your return. After 30 days, all returns should be made to the manufacturer for repair or replacement. Software, gunpowder, primers, percussion caps, loaded ammo and liquids cannot be returned.

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Do you have dealer accounts?

We have two types of dealer accounts: FFL dealers and Non-FFL dealers. Requirements for both types are listed below.

FFL Dealer

Current, valid FFL with original signature, copy of sales tax certificate or business license, and business address and hours. The FFL must be for the purpose of engaging in the business of dealing firearms. This does not include a Curio and Collectors license. To maintain a dealer discount, total purchases must be a minimum of $1,000 per year.

Non-FFL Dealer

On company letterhead, send the address, business hours, phone/fax numbers and 3 business references. Also send a photo of the business showing the name, a copy of the business license and the sales tax certificate. To maintain a dealer discount, total purchases must be a minimum of $4,000 per year.

For more information on dealer accounts call 931-553-8651 and ask for dealer accounts or send e-mail to dealer_accounts@midsouthshooterssupply.com

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Can I come shop and pick up orders?

We do not have a store or showroom. Orders placed in advance may be picked up to avoid shipping charges. All pickup orders will be charged Tennessee state sales tax unless we have your tax certificate on file.

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How do you ship?

We use UPS, FedEx, and the US Postal system to ship our products. We will try to ship your order by the shipper you prefer but reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day Shipping is available within the United States at an additional cost. Orders to Hawaii and Alaska must either go through express shipping or the mail. Please use a physical address for all non-postal options. FedEx, UPS will not deliver to P.O. boxes. All express shipping options must be received by 3:00 PM CST.

Primers, percussion caps, or loaded ammunition will be charged a $35.00 hazardous materials fee if shipped by 2nd Day or Next Day Air. (Gunpowder cannot be shipped by 2nd Day or Next Day methods).

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Can I special order?

We will gladly try to fill special orders from any of the companies whose products we sell. The customer must provide the manufacturers stock number for the item desired. The minimum amount for a special order is $100.00. All special orders must be prepaid. No refunds, returns or exchanges are allowed on special order items. You can inquire about special orders at special_orders@midsouthshooterssupply.com

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Licenses and regulations

Export licenses for international orders are required in order to send firearms or ammunition components. To obtain an export license we need the following items: An order for the goods desired, and an import permit for these items or a letter from the government of the destination country stating no license is required. You may be required by the U.S. Department of State to obtain the license for additional items. We suggest large orders which can be broken into smaller shipments since a license is good for 48 months or until all goods have been shipped, whichever comes first.

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What is that extra charge or credit on my card?

At the time your order is placed we retrieve only enough money from your credit card to initially cover the merchandise and the "estimated shipping cost" which is computer generated. Only when the items are pulled from the shelf, put in a box with packing protection and wrapped, the actual shipping weight is known. At that time the order is invoiced, and depending whether the estimate was high or low, we either issue a credit or seek the additional funds. Please note that the estimated shipping cost might become inaccurate if the order contains big items that need to be shipped in multiple boxes. If in doubt, please give us a call and our friendly phone staff will be happy to assist you with any questions.

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Why don't you just charge a flat shipping fee?

Companies that use flat rate shipping are making lots of additional money at your expense. They can profit from portions of the shipping fees which aren't necessary, but are charged anyway to give you that "flat rate." We only charge exactly what it costs to get the package from us to you.

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Why do I not get Midsouth's e-mails?

If you are trying to retrieve your password via our website and do not get an e-mail back from us within a reasonable amount time, your e-mail provider might consider our response as spam. This is due to the fact that the e-mail is being sent via automated process. Please check with your provider and adjust your spam filter accordingly. This problem also applies to order or registration confirmations.

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What is considered Express Shipping?

We consider the following methods of shipping as Express Shipping:

  • UPS - RED(Overnite), BLUE(2-Day), ORANGE(3-Day)
  • FEDEX - Overnite, 2-Day


Orders being shipped by any of these methods need to be placed before 3pm CST to be shipped the same day on a business day. If in doubt whether a shipment will arrive at a certain time, please do not hesitate to give us a call M-F 8.00am - 6.00pm CST.

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How accurate are the expected dates for items that are on order?

Date estimates concerning certain arrival dates for items are based on the historical shipping data for each specific manufacturer. Please keep in mind that these dates are estimates and that they may not always be accurate due to unforeseen circumstances.

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What is my credit card's ID number?

The three-digit verification code is located on the back or front of Visa, Mastercard, Discover, and American Express credit cards. It is located on the front of American Express credit cards. It serves as an additional security device against fraudulent activity. Providing this code will help us speed up the processing of your order in most cases.

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Are there any required forms or paperwork?

urrently, if you reside in Massachusetts, we require that you fill out the Letter of Intent (PDF) and email it to mss@midsouthshooterssupply.com or fax it to us at 931-503-8037.

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What if my Billing Address is outside of the United States?

If the Billing Address for your credit card is outside the United States, you cannot proceed with an order online. Please email to international@midsouthshooterssupply.com or contact us at 1-800-272-3000 Mon-Fri 8am-6pm Central Time. Our operators will be glad to help you.

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