Frequently Asked Questions

Pricing

Prices on this website are subject to change without notice. We are human, and due to the sheer volume of items we carry, errors do occur. We cannot be held responsible for typographical or price errors shown on this website. We apologize in advance.

Information about orders

Orders are typically shipped within 24 hours of receipt during business days. Please double check the part number and description. Most of our returns are due to mixed up part numbers. Due to our automated system, orders cannot be changed once they are placed. Online orders may be paid for with MasterCard, Visa, Discover, American Express or a check card. We also accept debit cards.

Do you charge tax?

Since Supreme Court ruling South Dakota v. Wayfair decision, we may be required to collect sales tax on out of state sales. You may or may not be required to pay sales tax based on where you live. When you get to the checkout screen, it will tell you whether tax is owed for your order. Dealer, government, and non-profit customers must provide a copy of their tax certificate to avoid these charges. International customers may have export taxes or customs duties added to their orders.

Can I special order?

We will gladly try to fill special orders from any of the companies whose products we sell. The customer must provide the manufacturers stock number for the item desired. The minimum amount for a special order is $100.00. All special orders must be prepaid. No refunds, returns or exchanges are allowed on special order items.

Can I come shop and pick up orders?

We do not have a store or showroom. Orders placed in advance may be picked up to avoid shipping charges. All pickup orders will be charged Tennessee state sales tax unless we have your tax certificate on file.

Licenses and regulations

Export licenses for international orders are required in order to send firearms or ammunition components. To obtain an export license we need the following items: An order for the goods desired, and an import permit for these items or a letter from the government of the destination country stating no license is required. You may be required by the U.S. Department of State to obtain the license for additional items. We suggest large orders which can be broken into smaller shipments since a license is good for 48 months or until all goods have been shipped, whichever comes first.

What is my credit card's ID number?

The three-digit verification code is located on the back or front of Visa, Mastercard, Discover, and American Express credit cards. It is located on the front of American Express credit cards. It serves as an additional security device against fraudulent activity. Providing this code will help us speed up the processing of your order in most cases.

Are there any required forms or paperwork?

Currently, if you reside in Massachusetts, we require that you fill out the Letter of Intent (PDF) and email it to mss@midsouthshooterssupply.com or fax it to us at 931-503-8037. We also need a copy of your license to carry per Massachusetts law.

California Type 3 FFL Holders

Midsouth Shooters Supply requires all California Type 03 license holders to provide a copy of the California certificate of eligibility for ammo sales. Please send this in along with current FFL.

What if my Billing Address is outside of the United States?

If the Billing Address for your credit card is outside the United States, you cannot proceed with an order online. Please email to international@midsouthshooterssupply.com or contact us at 1-800-272-3000 Mon-Fri 8am-6pm Central Time. Our operators will be glad to help you.

How do you ship?

We use UPS, FedEx, and the US Postal system to ship our products. We will try to ship your order by the shipper you prefer but reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day Shipping is available within the United States at an additional cost. Orders to Hawaii and Alaska must either go through express shipping or the mail. Please use a physical address for all non-postal options. FedEx, UPS will not deliver to P.O. boxes. All express shipping options must be received by 3:00 PM CST, Monday-Friday excluding major holidays.

Primers, percussion caps, or loaded ammunition will be charged a $35.00 hazardous materials fee if shipped by 2nd Day or Next Day Air. (Gunpowder cannot be shipped by 2nd Day or Next Day methods).

If using a “drop off” or other shipping address other than your residence please confirm that that address will be able to accept your shipment. Additional fee may be applied if order has to be reshipped.

Overweight Items and Packages: Overweight Package Changes – Due to a recent change in shipping policies from both FedEX and UPS, packages shipping over 50lbs will incur a $12.00 Surcharge.

How accurate are the expected dates for items that are on order?

Date estimates concerning certain arrival dates for items are based on the historical shipping data for each specific manufacturer. Please keep in mind that these dates are estimates and that they may not always be accurate due to unforeseen circumstances.

Can I ask for specific packaging?

If you have a specific packaging request we will do our best to accommodate your packaging preference. Please call customer service at 1-800-272-3000 to make these requests.

What about returns?

Returns should be made within 30 days of purchase. The process can either be started online through your customer Order History page or by calling 1-800-272-3000 M-F between the hours of 8:00am and 5:00pm CST. If you call in to our customer service representatives, a brief conversation will get the details, prepare a shipping label and it will be emailed to you. All returns must be accompanied by a copy of the invoice. Ship all authorized returns to:

• Midsouth Shooters Supply
• Returns Dept.
• 770 Economy Drive
• Clarksville, TN 37043

No COD returns will be accepted. All returns will be inspected by our Return and Exchange department to determine the correct disposition. Returns of non-defective merchandise is subject to a restocking fee. The customer is responsible for return freight, COD charges, credit card fees and up to 5% for repackaging. Return freight must be prepaid and the items must be insured for the customer's protection. Credit for returns or exchanges will be made via the same payment method that was used for the order. Midsouth will be entirely responsible for any problem that we generate.

If you choose to begin the process online, log in to your customer account, go to your customer history and click on the particular order that has the item or items that you wish to return. When the order opens, select the option for “Return”. The items on that order will then appear, and a drop down menu and qty to return will appear on the line for each individual item. *If an item is non-returnable N/A will appear in the qty to return. Select the item that you’d like to return, insert the quantity of that item you’d like to return and then select the reason in the drop down menu for return. If the reason is not wrong item or item is defective, there will be a $10.00 fee to return the item(s). Repeat for all of the items that you wish to return. When you have completed the process, click submit and your return information will be sent to our returns department for review. After our representative reviews the return request, a shipping label will be emailed to you. Follow the instructions on the return. We try to process returns as soon as possible. All fees or credits for returns or exchanges will be made via the same payment method that was used for the order.

Some manufacturers require customers to deal directly with them for returns. Check with our Returns Manager about your return. After 30 days, all returns should be made to the manufacturer for repair or replacement. Software, gunpowder, primers, percussion caps, loaded ammo and liquids cannot be returned.

Damaged orders: Please take pictures of damaged package and damaged items and save the original box and all original packing materials.

Do you have dealer accounts?

We have two types of dealer accounts: FFL dealers and Non-FFL dealers. Requirements for both types are listed below.

FFL Dealer

Current, valid FFL with original signature, copy of sales tax certificate or business license, and business address and hours. The FFL must be for the purpose of engaging in the business of dealing firearms. This does not include a Curio and Collectors license. To maintain a dealer discount, total purchases must be a minimum of $15,000 per year.

Non-FFL Dealer

For those Non-FFL Dealer accounts who are currently active - To maintain a Non-FFL Dealer discount, total purchases must be a minimum of $20,000 per year. We will need valid resale certificate and business license. If company name does not seem firearms related, we may ask for more information.

California Type 3 FFL Holders

Midsouth Shooters Supply requires all California Type 03 license holders to provide a copy of the California certificate of eligibility for ammo sales. Please send this in along with current FFL.

Smokeless Powder & Primers

All orders containing smokeless powder, primers, or percussion caps will charged a $22.00 hazardous materials charge per shipping box containing these items. If shipped by air, then primers, percussion caps, and loaded ammunition will be charged $73.00 per box (UPS only). Smokeless Powder cannot be shipped by air. Powder and primers can be packed together on ground shipments for one hazardous charge provided the total weight of the order (including packaging) remains below 50 lbs. (Feb 2020: Due to a recent change in shipping policies from both FedEX and UPS, packages over 50lbs will incur a $12.00 Shipping Surcharge. This means that we will have to limit the amount of actual weight of Hazardous Materials to 40lbs per HazMat box to ensure that there is enough of a buffer to meet the overpacking requirement by UPS and FedEx. ) If your order must go in more than one box an additional hazardous materials charge of $22.00 may be charged. You will be notified before this happens to approve charge. We will always attempt to configure the package to help optimize the shipment at the lowest possible cost.

NOTE: Hazardous products may not be returned. Please be sure to double check your order involving these items carefully before confirming.

About Limits

You as a shooter or reloader have become fully aware of the shortage and demand that Covid, Riots, Elections, Gun Legislation, new gun owners as a result of all of these situations and now the “Entrepreneurial Opportunists” have placed on the shooting industry and supplies. In an effort to supply as many customers across the board as we possibly can, we are having to go to extra lengths to ensure that all customers are offered the opportunity to get these supplies. In order to make sure that you are able to get some of our very limited inventory, we are placing limits on all customers to ensure that not only a small portion of customers are continually getting the bulk of it. These limits change according to our current inventory and what we have received to sell. Some limits may go according to the specific item, some limits may cover a specific category (like ammunition or smokeless powder*) some may cover a time frame for that product or category and some limits may include all of the above. We know that this is confusing and an inconvenience, but we also know that this is the only way that we can accommodate more of you to keep you loading and shooting.

*Note – It may be in your best interest to not buy a maximum limit of a particular product now as a knee jerk reaction, because the product that you really want may become available later and your limit may prevent you from now getting it. (For instance: “I bought 30 lbs of ACME Boom Lite, and now Varget is available and I can’t get any”.)

About Circumventing Limits

About Circumventing Limits – We are fully aware that customers are creating multiple accounts under variations of their own name, wife’s name, neighbor, cousin, mom…etc. We ask that you please don’t do this. If we suspect that an account was created to circumvent these limits, we are deleting the orders. Period. As a company, we do not have the time and resources to devote to the high volume of accounts that have received products by developing ways around the basic, unsophisticated limits that we originally put in place. We are asking you, our customer to help us help other shooters as well.

Why do I not get Midsouth's e-mails?

If you are trying to retrieve your password via our website and do not get an e-mail back from us within a reasonable amount time, your e-mail provider might consider our response as spam. This is due to the fact that the e-mail is being sent via automated process. Please check with your provider and adjust your spam filter accordingly. This problem also applies to order or registration confirmations.

Colorado State Delivery Fee

July 1, 2022, The State of Colorado imposed a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. As retailers, we are required to collect that tax and submit all collected fees to the State of Colorado Department of Revenue. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado. For more information, please visit the Colorado Department of Revenue.

Midsouth Shooters Accessibility Statement

At Midsouth, we are committed to ensure that all shooters and reloaders are able to shop easily online at midsouthshooterssupply.com. Whether using a desktop computer, a tablet or a smartphone, we believe it is our responsibility to help all users, and all customers. We strive to conform to the latest version of the Web Content Accessibility Guidelines (WCAG) to achieve the Level AA. As part of this dedication toward accessibility, we have taken several steps which we believe make our website experience accessible to all. Some of those enhancements include a focus on Contrast and Readability, improving our non-text content, a consistency of page layout for logical flow, mouse-less navigation and usability. We’ve devoted significant resources and tested through third party consultant tests to further enhance the experience. We will continue to try to stay at the front of the Web Content Accessibility Guidelines (WCAG), and seek solutions to constantly improve.

If you are encountering difficulty using or gaining access to any part of our website, please reach out directly to our Customer Service Department so that we can improve for you and/or help you with your immediate needs.