Since 1969

Frequently Asked Questions


Please select a topic below to see frequently asked questions regarding purchasing with us. If your question isn't listed, feel free to submit your question via the Contact Form.

Purchasing Click To View

Information about orders

Orders are typically shipped within 24 hours of receipt during business days. Please double check the part number and description. Most of our returns are due to mixed up part numbers. Due to our automated system, orders cannot be changed once they are placed. Online orders may be paid for with MasterCard, Visa, Discover, American Express or a check card. We also accept debit cards.

Do you charge tax?

Sales tax will be charged on all orders shipped to Tennessee addresses and on all pickup orders. Ammunition shipped to Tennessee addresses or picked up at our location will include a 10¢ TWRA tax per box. Dealer, government, and non-profit customers must provide a copy of their tax certificate to avoid these charges. International customers may have export taxes or customs duties added to their orders.

Can I special order?

We will gladly try to fill special orders from any of the companies whose products we sell. The customer must provide the manufacturers stock number for the item desired. The minimum amount for a special order is $100.00. All special orders must be prepaid. No refunds, returns or exchanges are allowed on special order items.

Can I come shop and pick up orders?

We do not have a store or showroom. Orders placed in advance may be picked up to avoid shipping charges. All pickup orders will be charged Tennessee state sales tax unless we have your tax certificate on file.

Licenses and regulations

Export licenses for international orders are required in order to send firearms or ammunition components. To obtain an export license we need the following items: An order for the goods desired, and an import permit for these items or a letter from the government of the destination country stating no license is required. You may be required by the U.S. Department of State to obtain the license for additional items. We suggest large orders which can be broken into smaller shipments since a license is good for 48 months or until all goods have been shipped, whichever comes first.

What is my credit card's ID number?

The three-digit verification code is located on the back or front of Visa, Mastercard, Discover, and American Express credit cards. It is located on the front of American Express credit cards. It serves as an additional security device against fraudulent activity. Providing this code will help us speed up the processing of your order in most cases.

Are there any required forms or paperwork?

Currently, if you reside in Massachusetts, we require that you fill out the Letter of Intent (PDF) and email it to mss@midsouthshooterssupply.com or fax it to us at 931-503-8037. We also need a copy of your license to carry per Massachusetts law.

What if my Billing Address is outside of the United States?

If the Billing Address for your credit card is outside the United States, you cannot proceed with an order online. Please email to international@midsouthshooterssupply.com or contact us at 1-800-272-3000 Mon-Fri 8am-6pm Central Time. Our operators will be glad to help you.

Shipping Click To View

How do you ship?

We use UPS, FedEx, and the US Postal system to ship our products. We will try to ship your order by the shipper you prefer but reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day Shipping is available within the United States at an additional cost. Orders to Hawaii and Alaska must either go through express shipping or the mail. Please use a physical address for all non-postal options. FedEx, UPS will not deliver to P.O. boxes. All express shipping options must be received by 3:00 PM CST, Monday-Friday excluding major holidays.

Primers, percussion caps, or loaded ammunition will be charged a $35.00 hazardous materials fee if shipped by 2nd Day or Next Day Air. (Gunpowder cannot be shipped by 2nd Day or Next Day methods).

Why don't you just charge a flat shipping fee?

Companies that use flat rate shipping are making lots of additional money at your expense. They can profit from portions of the shipping fees which aren't necessary, but are charged anyway to give you that "flat rate." We only charge exactly what it costs to get the package from us to you.

How accurate are the expected dates for items that are on order?

Date estimates concerning certain arrival dates for items are based on the historical shipping data for each specific manufacturer. Please keep in mind that these dates are estimates and that they may not always be accurate due to unforeseen circumstances.

Can I ask for specific packaging?

If you have a specific packaging request we will do our best to accommodate your packaging preference. Please call customer service at 1-800-272-3000 to make these requests.

Returns Click To View

What about returns?

Returns should be made within 30 days of purchase. All returns must be authorized by Midsouth. Call 1-800-272-3000 for return authorizations. All returns must be accompanied by a copy of the invoice. Ship all authorized returns to:

  • Midsouth Shooters Supply
  • Returns Dept.
  • 770 Economy Drive
  • Clarksville, TN 37043

No COD returns will be accepted. All returns will be inspected by our Return and Exchange department to determine the correct disposition. Returns of non-defective merchandise is subject to a 20% restocking fee. The customer is responsible for return freight, COD charges, credit card fees and up to 5% for repackaging. Return freight must be prepaid and the items must be insured for the customer?s protection. Credit for returns or exchanges will be made via the same payment method that was used for the order. Midsouth will be entirely responsible for any problem that we generate.

Some manufacturers require customers to deal directly with them for returns. Check with our Returns Manager about your return. After 30 days, all returns should be made to the manufacturer for repair or replacement. Software, gunpowder, primers, percussion caps, loaded ammo and liquids cannot be returned.

Damaged orders: Please take pictures of damaged package and damaged items and save the original box and all original packing materials.

Dealers Click To View

Do you have dealer accounts?

We have two types of dealer accounts: FFL dealers and Non-FFL dealers. Requirements for both types are listed below.

FFL Dealer

Current, valid FFL with original signature, copy of sales tax certificate or business license, and business address and hours. The FFL must be for the purpose of engaging in the business of dealing firearms. This does not include a Curio and Collectors license. To maintain a dealer discount, total purchases must be a minimum of $1,000 per year.

Non-FFL Dealer

On company letterhead, send the address, business hours, phone/fax numbers and 3 business references. Also send a photo of the business showing the name, a copy of the business license and the sales tax certificate. To maintain a dealer discount, total purchases must be a minimum of $4,000 per year.

Hazmat Charges Click To View

Gunpowder & Primers

All orders containing gunpowder, primers, or percussion caps will charged a $28.00 hazardous materials charge per shipping box with these items. If shipped by air, then primers, percussion caps, and loaded ammunition will be charged $40.00 per box. Gunpowder cannot be shipped by air. Powder and primers can be packed together on ground shipments for one hazardous charge provided the total weight of the order (including packaging) remains below 50 lbs. Once the combined weight of that order exceeds 50 lbs, another charge will be added (for every 50 lbs).

NOTE: Hazardous products may not be returned. Please be sure to double check your order involving these items carefully before confirming.

Technical Issues Click To View

Why do I not get Midsouth's e-mails?

If you are trying to retrieve your password via our website and do not get an e-mail back from us within a reasonable amount time, your e-mail provider might consider our response as spam. This is due to the fact that the e-mail is being sent via automated process. Please check with your provider and adjust your spam filter accordingly. This problem also applies to order or registration confirmations.